NEW ZEALAND BUS LINES
Home    Online Fares Times Reservations    Bus Operators    Bus Stops    Sightseeing Tours    Accommodation    Ferry Services    Responsibilities    Help
  Frequently Asked Questions
 
 
Reservations/bookings
Do I need to make a make travel reservation
How do I get my ticket if I book online
Can I make a reservation by phone, chat or by Skype
Fares
Are there discounted fares available if I book online
What is a 'Standard' and 'Flexi' Fare
Senior, Backpackers, Student, Child and Infant fares
How do I get a $1.00 fare
Is there a Booking Fee
How do I pay for my Reservation
Can I pay on the day I travel
Paying by cheque
Luggage, Bikes, etc
How much luggage can I take
Can I take a bike with me
Can I send unaccompanied luggage or parcels
Carriage of motorised wheel chairs and scooters
Can I take a pet with me
Traveling with Children
Unaccompanied children
Traveling with infants
Travel Information
Can I request a seat
Are there toilet/washroom facilities on board a bus/coach
Can I eat on board
Can I transport food on a bus/coach
Can I be dropped of at my accommodation
Can I travel if I am disable
Overnight bus services between Auckland and Wellington
Smoking
Will my second/connecting bus (or train/plane/ferry) wait
Timetable and fare information
General Information

Do I need to make a travel reservation

Yes.  Travel reservations are necessary, as your name and travel details are on the bus driver's passenger list, so they know where to pick you up and where you are travelling to.

Are there discounted fares available if I book online -

Yes.  There are a range of fare discounts including Senior Citizens, Students, Backpackers and Children if you book online.  If you qualify for one of these fares it is a good way to save.

- 'Standard' fares are available on most services and are available to anyone and offer considerable savings against  Flexi Fares.

'Standard' fares are subject to availability until a reservation has been confirmed and paid for.

'Standard' fares (if available) can be booked up to 2 hours prior to travel date.

- A 'Golden Age' fare is a senior citizen fare available to New Zealand residents only, who are 60 years and over, with appropriate ID or New Zealand Gold Card. This fare is fully refundable up to 2 hours prior to departure.

 'Golden Age'
fares are available on most services.

- A 'Backpacker' fare is available to any person, with appropriate ID - YHA, BBH, ISIC, Nomad, VIP, IYTC or Hostelling International cards. This fare is fully refundable up to 2 hours prior to departure.

- A 'Student' fare are available to any person (12-16 years), with appropriate Student ID. This fare is fully refundable up to 2 hours prior to departure.

A student 17 years and over must have a valid polytech, Universty, ISIC, CIT or student ID cards issued by a Regional Council like Canterbury's condo card.

International student must have a valid ISIC card.

- A 'Child Fare' is for a child 3-12 years travelling with an Adult. This fare is fully refundable up to 2 hours prior to departure.

A Child under 7 years must be accompanied by an adult or guardian 18 years and over

- An 'Infant' is a child 0-3 years travelling with an adult (Over 18 years) being a parent or guardian. An infant must be carried on the adult's lap in order to travel free. If a seat is required, then a 'Child' fare must be paid for.

Top


What is the difference between a 'Standard' and 'Flexi' Fare

- Flexi Fare - This fare allows cancellations (with a 100% refund) or amendments to be made up to 2 hours before departure. Cancellations within 2 hours of departure time, will receive no refund.

Amendments within 2 hrs of departure time are not permitted.

- Standard Fare - This fare is not refundable once payment has been made. 

Bookings can be amended up to 2 hours before departure but additional fare charge/s will apply.

Top

How do I get a $1.00 fare

You should book early in order to get a $1.00 fare. $1.00 fares are first to be sold.

InterCity, Newmans and Great Sights online reservation system, automatically calculates the cheapest price for the number of people travelling – it does not make any difference if you book seats individually or together – you will get the same price.

How early to book varies route by route – on some routes you will need to book six weeks or more ahead. On others you may be able to book as little as two weeks ahead. The rule is, to get the best price, book as early as possible.

$1.00 fares are not available on Newmans, Great Sights tourist services or TranzAlpine train.

Top

Is there a Booking Fee

From 01 January 2013, a NZ$3.99 booking fee will apply per reservation number regardless of the number of travel sectors that have been booked online regardless if payment is by a credit, debit card or by internet banking using 'Poli' pay.

This booking fee will apply to all new 'Point to Point' travel bookings only and does not apply to any bus pass reservations or Freeway point redemption.

Top

How do I pay for my Reservation/Booking

You can pay for your reservation/booking by a Visa or Mastercard debit or credit card or by a prepaid Visa card available from any New Zealand Post Shop or any Westpac New Zealand branch or a reloadable prepaid Visa or Mastercard card available from any New Zealand Post Shop or from any Westpac New Zealand branch or ANZ Branch.

Payment can be made using Airports ONESMART Mastercard debit card (NZ residents only).

Payment can be made by using an American Express card.

Payment can be made by Internet Banking using Polipay. This service is only available to New Zealand and Australian residents.

Visa Electron card can not be used for any online reservation.

Top

Can I make a reservation by phone, chat or by Skype

Yes you can. Chat, phone and Skype is secure communications.

If booking by phone, chat or Skype, payment is required once availability of a seat has been confirmed.

Top

Can I pay on the day I travel

No. You can not make a reservation in advance and pay on the day you travel.

All seats on any service is subject to availability until a reservation has been confirmed and paid for.

Top

Payment by Cheque

If you live in New Zealand, you can not pay the driver by cheque.

Top

How do I get my ticket if I book online

Your ticket/e-ticket is email to you to the email address that you have given when you made your reservation.

If you have a public account email address from Hotmail, Gmail, Yahoo, please check you Trash and/or Junk folder to see if your e-ticket/itinerary is these folders, if it has not delivered to your 'In' box/folder.

Top

How much luggage can I take

Checked Luggage -

Each passenger may take two pieces per person weighing a maximum of 25kg each per person (20kg on some Auckland to Wellington services and any GOLD services). Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).

Extra luggage may be carried subject to space available at a cost of NZ$10.00 per item per sector, payable to the driver or NZ$15.00 for any ferry service between the North and South Islands. Any transport operator/s cannot guarantee carriage of extra luggage on any specific travel date or service

Carry on luggage - 

Each passenger is limited to one carry-on item with dimensions not exceeding 20cm high x 28cm deep with a maximum length of 400mm.  The maximum weight is 5kg.

Handbags, umbrellas, walking sticks and other aids are permitted.

You are responsible for your carry-on luggage and transport operator/s do not accepts no responsibility whatsoever for loss or damage to carry-on luggage. It is recommended that you have sufficient insurance cover offer all carry on and checked luggage.

If traveling  with a baby, you may take a collapsible pushchair or carrycot plus one extra piece of luggage.

Please label all luggage to your final destination, as the bus/coach operator you will be traveling with cannot accept responsibility for unlabelled luggage.

Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.

All extra luggage/items may carry an extra charge of $10.00 per item, per travel sector on a 'Space Available' basis and is payable to the driver.

Lager Items (Bicycles, Surfboards, skis, etc) 

Larger items will be carried on
'Space Available'  basis on each sector traveled (Limit -1 item per person).

There is cost of NZ$10.00 per item per travel sector and is payable to the driver.

Collapsible, self propelled (propelled by the person sitting in them) wheelchairs can be carried.

Electric wheelchairs or scooters can not be carried.

You will need to contact the bus operator you are travelling with either by phone from your Ticket/E-ticket or by email, quoting your booking number/reference at least 72 hours prior to your travel date, so the driver of the service you will be travelling on, will be aware and can make space available for your item.

Notice of large items for all bus/coach operators less than 24 hours before the date of travel will not be guaranteed and no refunds will be given if the bus operator is unable to accommodate your request.

InterCity, Newmans or Great Sights services do not carry unaccompanied luggage.

Top

Carry on items

For safety reasons, each passenger is limited to one carry on item (max 5kg).

Handbags, umbrellas, walking sticks and other aids are permitted.

Carry on items like chilly bins, boxes and bags carrying food and frozen goods are not allowed on board the bus or coach.

Top

Lager Items (Bicycles, Surfboards, skis, etc)

Larger items will be carried on 'Space Available' basis on each sector travelled (Limit -1 item per person).

There is cost of NZ$10.00 per item per travel sector and is payable to the driver.

Collapsible, self propelled (propelled by the person sitting in them) wheelchairs can be carried.

Electric wheelchairs or scooters can not be carried.

You will need to contact the bus operator you are travelling with either by phone from your Ticket/E-ticket or by email, quoting your booking number/reference at least 72 hours prior to your travel date, so the driver of the service you will be travelling on, will be aware and can make space available for your item.

Notice of large items for all bus/coach operators less than 24 hours before the date of travel will not be guaranteed and no refunds will be given if the bus operator is unable to accommodate your request.

InterCity, Newmans or Great Sights services do not carry unaccompanied luggage.

Top

Can I take a bike with me

Yes, but subject to space availability on the day of travel. There will be an extra charge of NZ$10.00 per bike, per travel sector and payable to the driver.

Bicycles should be boxed to avoid damage to other passengers luggage, however if you are unable to box the bicycle, the minimum requirement is that the bicycle pedals and chain is to  covered and the front wheel removed. The operator you are travelling with, will take no responsibility for any damage to bicycles that are not boxed.

You will need to contact the bus operator you are travelling with either by phone from your Ticket/E-ticket or by email, quoting your booking number/reference at least 72 hours prior to your travel date, so the driver of the service you will be travelling on, will be aware and can make space available for your bike.

Notice of carry of a bike for all bus/coach operators less than 24 hours before the date of travel will not be guaranteed and no refunds will be given if the bus operator is unable to accommodate your request.

InterCity, Newmans or Great Sights services do not carry unaccompanied bikes.

Top

Can I request a seat

In order to ensure there is an offer of most competitive fares, seats are not pre allocated and passengers may select their own seat when they board the vehicle.

Top

Can I take a pet with me

No. We are unable to carry animals on board any bus or coaches. Guide dogs are welcome on board and are the only exception on any long distance bus or coach service/s.

Top

Are there toilet/washroom facilities on board a bus/coach

InterCity bus and coaches do not have onboard toilet/washroom facilities except for the Starlighter over night services.

Intercity services do stop regularly for comfort breaks on route.

All Great Sights and most Newmans services have a onboard toilet/washroom facilities.

Top

Can I eat on board

Bottled water and snacks are allowed however hot food and drinks are not for safety reasons.

Top

Can I transport food on a bus/coach

Chilly bins, boxes or bags carrying food or frozen goods will not be accepted for transportation.

Top

Can I send unaccompanied luggage or parcels on a bus/coach

No.

InterCity, Newmans or Great Sights are passenger services and do not carry unaccompanied luggage, parcels or freight.

To transport unaccompanied luggage, parcels or freight within New Zealand, using a Visa or Mastercard credit, debit, prepaid or prepaid reloadable card, please contact
Sub60 Couriers for pricing pick up and delivery information.

Top

Can I be dropped of at my accommodation

Long distance bus and coach services do not don't drop you right at the door of your accommodation, most stops in major cities are within close proximity to all the main backpackers and hotels.


Top

Can I travel if I am disable

Passengers travelling on InterCity, Great Sights and Newmans services must be able to stand on their own legs when assisted by the driver.

InterCity, Great Sights and Newmans drivers will not be in a position to carry passengers on and off buses or coaches.

Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points.

Drivers are not permitted to participate in carrying on passengers due to health and safety reasons.

Top

Carriage of motorised wheel chairs and scooters

InterCity, Great Sights and Newmans services are unable to store and/or carry motorised wheelchairs or motorised mobility scooters on any of their services.

Top

Overnight bus services between Auckland and Wellington

For safety reasons unaccompanied persons under 16 years cannot travel on any sector of the InterCity Starlighter (overnight) service between Auckland & Wellington (or vice versa) unless they are accompanied by an adult over the age of 18 years.

Top

Unaccompanied children

A minor is deemed by InterCity Group to be someone aged 7 -12 inclusive. A minor is deemed to be unaccompanied if they are not accompanied by a person over the age of 18 years. No child less than 7 years old may travel alone.

InterCity Group will carry unaccompanied minors on InterCity and Newmans Coach Lines services provided that an unaccompanied minor form has been completed fully, has been signed by at least one legal guardian, a copy held by InterCity Group and a copy held by the unaccompanied minor. It is important all legal guardians read and understand the unaccompanied minor form before signing it.

A booking for an unaccompanied minor cannot be confirmed until an unaccompanied minor form has been fully completed. Ticketing a booking without an unaccompanied minor form being completed may result in cancellation of the reservation or a refusal of carriage.

An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service.

The driver will request to see the unaccompanied minor form before accepting the minor for travel. Where possible InterCity and Newmans drivers will seat unaccompanied minors in rows 2-5. This is not guaranteed and is a stated intention only.

InterCity Group reserves the right to refuse carriage should the correct forms not be completed and held prior to travel.

Click here to download the unaccompanied minor form (Adobe Acrobat format (file size 45 KB) - Download Adobe Acrobat Reader.

An unaccompanied minor must carry a copy of the fully completed unaccompanied minor form when travelling on any InterCity or Newmans service.

The driver will request to see the unaccompanied minor form before accepting the minor for travel.

Top

Travelling with infants

An infant (0-2years) can travel free in they are carried on the lap of the parent/s travelling with them.

If you want to a guaranteed seat for an infant, you must purchase a child fare at the same time when you make your on reservation/booking.

Top

Smoking

Under the provisions of the Smoke Free Environments Act (1990), coach services are required to be smoke-free, including on-board rest-rooms, where provided.

InterCity, Newmans and Great Sight bus and coach services do stop regularly for comfort and optional refreshments.

Top

Will my second/connecting bus (or train/plane/ferry) wait

YES - If you have booked a connecting trip, i.e. a trip which involves two or more bus sectors (i.e. there is only one reference number for the trip). In this case only, the second bus will wait because the driver will be aware of the connecting passenger.

BUT - If you have booked two or more separate trips, the second bus will not wait because the driver will not be aware of the connecting passenger. For this reason you should always book the trip as a connecting trip. If you book separate trips it is at your own risk, and there will be no refund if you miss the second bus.

So please do not book two separate trips to save a few dollars, as it may well cost you much more in the long run.

Connecting to/from other transport (planes, trains … and anything else)

If you are booked on a InterCity, Newmans, Great Sights service, these services will not wait for you if you have not checked in or a the advised bus stop by the time stated of your ticket/e-ticket. Drivers will not wait for any specific train or plane, as would add complexity and would likely result in errors. Therefore you should book transport with ample windows of time to avoid disappointment. Delaying any bus service/s would be an inconvenience to other passengers and risk connections further along the route.

Suggested window between trips:

  • from any flight: at least two hours

  • from another bus / train, two hours unless the other operator can assure you that less time is needed.

  • to any flight: at least two hours

  • to another bus / train, two hours

You are responsible for being at the bus stop for the departure time stated on your confirmation email. Our buses do not wait for passengers who are trying to connect to or from other forms of transport. You should ensure AMPLE windows of time when travelling to or from other forms of transport (especially planes out of Auckland). For flights, at least 2 hours should be given between the suggested arrival time of the bus and the check-in time (especially in Auckland and Wellington) – the same applies in the reverse direction.

InterCity Group cannot be held responsible for delays caused by traffic etc.

Cook Strait ferry services

There is one exception for passengers travelling via ferry to Picton (but not by ferry to Wellington). If you are travelling on a Cook Strait ferry and the ferry is delayed, you will be picked by the next bus. But if the ferry is delayed and this no other bus service available you will have to make your own overnight arrangements. Your ticket will be valid for the next available bus. If your ferry is late and a bus is still there, identify yourself to the driver before you collect your luggage.

Top

Timetable and fare information

Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only.

The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.

Top

Carriage of Goods Act 1979

InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:

(a) the full terms and conditions set out on your reservation/booking page and any other terms and conditions published by the actual carrier or printed on the ticket; and

(b) any special conditions specific to that fare type (InterCity Regional TravelPasses and InterCity Flexi-Pass also carry special conditions in addition to those stated in this section).

The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

(a) proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or

(b) the amount paid by the relevant passenger for the product or service.

If a customer acquires or holds themselves out as acquiring InterCity Group products or services for the purposes of a business the provisions of the Consumer Guarantees Act 1993 will not apply.

Top

General information

Timetables published by InterCity Group (NZ) Limited (InterCity) or the operators of InterCity Coachlines (together, the InterCity Group) are indicative only. The InterCity Group reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.

InterCity Group products and services are sold subject to the Carriage of Goods Act 1979 and:

(a) the terms and conditions set out plus any other terms and conditions of the InterCity Group are printed on the ticket; and

(b) any special conditions specific to that fare type (InterCity Regional Coach Passes and InterCity Flexi-Pass also carry special conditions in addition to those stated in this section).

The total liability of any InterCity Group member (which includes any franchisee) or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

(a) proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or

(b) the amount paid by the relevant passenger for the product or service.

Top

Copyright © 2010-2017 - BM Marketing - All Rights Reserved