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Frequently Asked Questions
 

Flexipass Pass

Does my pass include accommodation?

No, Flexipass™ gives you complete freedom to choose where you want to stay. Check our accommodation page for accommodation types, rates and reservations.  

Can I change my departure dates?

Yes. You can make changes to your itinerary up to 2 hours prior to departure on all coach sectors.

Can I get off anywhere?

Yes. As long as it’s within our network you can hop on and off wherever you choose.

How long is my Flexipass™ valid for?

It is valid for 12 months from the date of activation giving you plenty of time to stop where you want for longer. Activation occurs once travel has been booked.

Do top-ups extend the life of my pass?

No. Top-up hours are valid only within the existing life of the pass i.e.12 months from the initial activation.

What’s included in my pass?

Coach transport on our national network including selected dedicated sightseeing tours throughout the country, the Interislander ferry between Wellington and Picton, and the Hole in the Rock Cruise from Paihia. Meals and optional activities are not included in your pass price but are available

What if I don't use all my hours, can I get a refund?

Unfortunately we cannot refund a portion of your Flexipass™ once it's been activated (i.e. once you have booked your first journey). You can however gift or sell it onto somebody else.

Where can I find information on timetables?

A complete list of timetables throughout the country can be found here. Please note that Flexipass is only valid for travel on InterCity (IC), InterCity Link (IL), Newmans (NM), Northliner (NL), GreatSights New Zealand (GS) coach services and selected Fullers GreatSights Bay of Islands (GB), awesomeNZ (AW)

I'm travelling with a friend, can we use the same pass?

No, each traveller must have their own pass.  For example you cannot buy a single 30 hour pass for two people; you must buy two 15 hour passes.  It is possible to buy two or more passes in one booking transaction.  If you do this you and your friend(s) must travel together on the same dates and same services.  However if you intend to travel on different dates or services you must purchase the passes in separate booking transactions.  If you purchase two or more passes in the same booking but later decide to travel separately, please contact us directly to split your pass.  A NZ$50 administration fee applies for splitting passes.  

Are there any discounts for people over senior citizens or small groups?

No. Since Flexipass is heavily discounted travel, there are no discounts for senior citizens or small groups.

How much luggage can I take with me if using a Flexipass?

- Checked Luggage - Each passenger is allowed to travel with two pieces of luggage weighing a maximum of 25kg each per item (20kg on some Auckland to Wellington services and any GOLD services). Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).

Extra luggage may be carried subject to space available at a cost of NZ$10.00 per item per sector, payable to the driver or NZ$15.00 for any ferry service between the North and South Islands. Any transport operator/s cannot guarantee carriage of extra luggage on any specific travel date or service

- Carry on luggage - Each passenger is limited to one carry-on item with dimensions not exceeding 20cm high x 28cm deep with a maximum length of 400mm.  The maximum weight is 5kg.

Handbags, umbrellas, walking sticks and other aids are permitted.

You are responsible for your carry-on luggage and transport operator/s do not accepts no responsibility whatsoever for loss or damage to carry-on luggage. It is recommended that you have sufficient insurance cover offer all carry on and checked luggage.

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